Privacy Policy

Effective Date: 20th June, 2025

Welcome to VoomZoom ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and logistics app.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, phone number, email address, delivery address, and payment information (handled securely via third-party providers).
• Location Information: including both foreground and background location data to facilitate real-time tracking and route optimization.
• Usage Data: such as device type, IP address, browser type, access times, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage parcel delivery services
• Enable real-time location tracking for deliveries
• Improve route efficiency for drivers
• Enhance app performance and user experience
• Send important notifications, updates, or offers
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Authorized delivery partners for order fulfillment
• Third-party service providers (e.g., payment gateways, hosting, analytics)
• Government or legal authorities when required by law

4. Background Location Access

When enabled, background location access allows us to continuously track active deliveries, even when the app is not in use. This is essential for providing accurate delivery updates to users, ensuring route optimization, and maintaining safety and accountability for delivery agents.

5. Data Retention

We retain personal data only as long as necessary for the purposes described above, including for legal, business, and operational requirements. You may request deletion of your data by contacting us.

6. Your Rights and Choices

You have the right to:

• Access or update your personal information
• Withdraw consent for location access (may affect app functionality)
• Opt out of marketing communications
• Request deletion of your account

7. Security

We use technical and organizational measures to safeguard your data. However, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity.

8. Children's Privacy

VoomZoom is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with an updated "Effective Date". We encourage users to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

VoomZoom Support
Email: support@voomzoom.com
Website: www.voomzoom.com